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Roland DG introduces new customer support service

Roland DG Australia launched a new customer support program called Engage - an installation and training service for customers across Australia that will manage the installation of new equipment, allowing customers to focus on their business.

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“Roland DG Engage delivers knowledge and expertise direct from the manufacturer through fully trained and certified Roland DG installation and software training specialists to enhance the customer experience from the day they receive their device, throughout its lifecycle,” says the manufacturer of wide format inkjet printers and 3D devices. 

“More than just selling you a piece of equipment, Roland DG Engage connects customers directly with Roland DG, giving them the tools and skills to get the most out of their equipment,” says Greg Stone, product and marketing manager at Roland DG Australia. 

“Installation and training is nothing new, but what Roland DG Engage does is formalise these crucial elements through a dedicated team. This new offering assures customers of a certain level of experience and expertise, something Roland DG prides itself on through other successful industry programs such as Roland Academy and RolandClinic.”

Customers looking to take advantage of Roland DG Engage can request it through their authorised Roland DG dealer or directly with Roland DG Australia. 

“Roland DG Engage personnel will project manage the complete installation and training, allowing the customer to focus on their business knowing they are in expert hands to maximise their Roland DG experience,” says Roland. 

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Find out more by visiting stand the Roland DG stand (A28) at the upcoming PrintEx trade show in Sydney, August 13-16.

Or go to the Roland DG Engage page on the website: www.rolanddg.com.au/engage